James Stinson
James Stinson is Owner and Founder of Global Sky Inc. For more information about seat leasing visit http://www.global-sky.com or email sales@global-sky.com
Articles by this Author
Philippine Call Centers and Government Support
- By James Stinson
- Published 02/24/2008
- Customer Service
- Unrated
Philippine call centers are also helping the government lower the unemployment rate in the country.
Outsource Your Call Center to the Philippines
- By James Stinson
- Published 02/9/2008
- Customer Service
- Unrated
Although the Philippines tend to be considered as the second option for outsourcing, this is expected to change in the next few years as the Philippine call center industry improves its infrastructures and the government enhances the English skills of the future members of the labor force.
Outsourcing Call Center to the Philippines
- By James Stinson
- Published 02/9/2008
- Customer Service
- Unrated
The advantages and benefits of outsourcing call centers to the Philippines have been noticed by a lot of companies all over the world. Good thing, the level of connectivity in the Philippines is also high.
Dealing with Customers on the Phone
- By James Stinson
- Published 02/9/2008
- Customer Service
- Unrated
Customers will always be the number one priority and dealing with properly can bear fruits.
Technology and People for Excellent Customer Service
- By James Stinson
- Published 02/5/2008
- Customer Service
- Unrated
People and technology are important aspects of providing good customer service in the Philippines. Both factors enable call centers to serve more than two million customers whose calls are routed to these call centers in the Philippines.
What Makes Philippine Call Centers Dynamic?
- By James Stinson
- Published 02/4/2008
- Customer Service
- Unrated
Show how dynamic Filipino agent can be in the world of customer service.
Call Centers and the Situation of the Philippines
- By James Stinson
- Published 02/1/2008
- Customer Service
- Unrated
In worst cases, this image of the country as politically and economically unstable undermines its drive to enhance its image as the destination of choice for companies wishing to outsource their customer service, particularly, their contact center.
Professional Development in Philippine Call Centers
- By James Stinson
- Published 02/1/2008
- Customer Service
- Unrated
For professionals looking for good careers, call center can be one of the major choices. Agents do not only learn about company products and services. Rather, they also get to know business processes and strategies, which could aid them in developing skills and strategies that could help them understand business processes better.
Competitive Advantage of Philippine Call Centers
- By James Stinson
- Published 02/1/2008
- Customer Service
- Unrated
The professional development of call center agents also helps develop the career development of both young and old professionals in the Philippines. These professionals in turn are able to provide excellent service to customers from all over the world.
Philippines in the Outsourcing Market
- By James Stinson
- Published 02/1/2008
- Customer Service
- Unrated
With a huge number of university graduates every year, the Philippines is encouraging the further development of the call center industry in order for the country to push its competitive advantage in the world market and start its drive for expanding operations.